At African Agriculture, we want you to be satisfied with your purchase. If you are not completely happy with your purchase, we offer a straightforward return process:
- You may return products within 7 days of the date of purchase.
- To be eligible for a return, the item must be in the same condition as when you received it.
- Please note that certain items, such as perishable goods or products that are used, damaged, or not in their original packaging, may not be eligible for returns.
1.2 Return Process
- To initiate a return, please contact our customer support team at [customer support email] to request a Return Merchandise Authorization (RMA) number.
- You will be responsible for the cost of shipping the item back to us.
- Once the item is received and inspected, we will notify you of the approval or rejection of your return.
- If your return is approved, we will process a refund to your original payment method.
2.1 Refund Eligibility
- Refunds may be issued for returned items that meet our return eligibility criteria.
- We reserve the right to deny a refund if the returned item does not meet our eligibility requirements.
2.2 Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed to the original payment method used for the purchase.
- Refunds may take 30 business days to appear in your account, depending on your payment method and financial institution.
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you may return the original item and place a new order for the desired item.
4. Contact Us
- If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [customer support email] for assistance.
5. Policy Updates
- African Agriculture reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Please review this policy before making a purchase to ensure you are familiar with our terms and conditions.